ABSOLUTE CUSTOMER SATISFACTION
6 hours
- Who is a customer?
- How to ensure customer loyalty?
- Why do companies lose customers?
- What is customer emotion management?
- What is distinctness in customer service?
- What are ways to gain customers?
- What is companies’ signaling success?
- Why customer service is important?
- What does modern day customer want?
- Customer characteristics
- Key factors of a wonderful service
- The customer is always right – is it true?
- Good and bad service – their results
- What is customer’s attention?
- Basic principles of selling
- Characteristics of a perfect seller
- Who is regarded as a skilled seller?
- Ways to become a good seller
- Customer welcoming methods
- Phrases and sentences used in customer welcoming
- To hear or to listen?
- Ability to know customer needs
- Seller appearance
- Influencing positively while selling
- Not living customers alone while selling
- Integrating service quality with product quality
- Product presentation
- When and how to tell customers the price?
- Right ways to respond the price objections
- Sales process conclusion
- Cash transaction service
- Post purchase service
- Sending customer off
- How to get information about the goods?
- Why should we be pleased with customer objections?
- The reasons of customer objections and ways to respond them
- Product return and product change