16 hours
Sales training
- World of Success – Successful Way of Life (Consequences of Success, Inertia, Learned Despair, Self-Study)
- Sales definition
- Customer needs, tariff, determination
- Learn customer needs healthily
- Contact methods according to different customer types
- 5 factors needed to sell a product
- Features and responsibilities of a successful salesperson
- Knowledge and skills required for the development of the seller
- Seller behavior and appearance
- Recurring sales errors
- How the sales process is set up
- Sales recommendation and customer visit tips
- Sales planning, action plans
- Rules of sale
- Presentation and key points in sales
- Completion of the sale, closing
Crisis management training
- What is a crisis and how is it managed?
- Acquisition of internal crisis signals and preventive measures within the company
- Principles of work management and people management during storms
- To unite the team in a single goal
- Techniques to increase team motivation
- To be able to achieve unity in times of crisis
- Threats and opportunities during the crisis
- Crisis management from the inside to the outside
- The power of discussion in times of crisis
- Review of targets